General terms and conditions of sale

GENERAL RIGHTS AND OBLIGATIONS

Welcome to the website www.perzijskepreproge.si. We offer our services in accordance with the law, the General Terms and Conditions of Business and the terms of use of the website set out in this text.

The website www.perzijskepreproge.si (hereinafter referred to as the “Website”) is operated by: (hereinafter referred to as the “Merchant”).

The merchant, as the owner of the website www.perzijskepreproge.si, reserves the right to change this website and its General Terms and Conditions at any time without prior notice in accordance with applicable law and business policy. Changes to the General Terms and Conditions shall enter into force on the date of publication on the website.

COMPANY IDENTITY CARD

Name: Pars Caspic doo
Abbreviated name: Pars Caspic doo
Headquarters: Ljubljana
Address: Gornji trg 12, 1000 Ljubljana
Email: info@farzad.si
Phone: 059 191 410
VAT identification number: SI60520566
Registration number: 1662406000
Tax number: 60520566
SRG: 200305499
Banks and business accounts:
NLB dd, Ljubljana:
IBAN SI56 0208 3009 0689 546
Pars Caspic doo is liable for VAT.

ORDER AND CONCLUSION OF THE CONTRACT

The purchase contract between the Merchant and the buyer is concluded on the website www.perzijskepreproge.si at the moment when the buyer places an order through the online store, and the Merchant then sends the buyer the first email message about the status of his order (with the title: Persian carpets order with order number). From this moment on, all prices and other conditions are fixed and apply to both the Merchant and the buyer. The buyer is the person with the data as stated when placing the order. Later changes to the buyer’s data are not possible while the order is being processed.

The purchase agreement (i.e. the first electronic message about the order status) is stored in electronic form on the Persian Carpets website server www.perzijskepreproge.si, 2 years from the date of purchase exclusively for the purpose of proving the purchase.

Purchase for legal entities

The purchase process for legal entities is exactly the same as for natural persons, as are the terms and conditions of business. The difference is that when entering delivery information, the “Company name” field is selected and the data (company name and tax number) is filled in. The 14-day withdrawal period does not apply to legal entities.

PAYMENT METHODS

The website www.persijskepreproge.si allows the following payment methods:

• Cash on delivery (payment by cash or card at the time of receiving the product).
• According to the pro forma invoice (UPN order) to the company’s account.

Issuance of invoice

After delivery and payment of the ordered items, the merchant also sends the buyer an invoice to the buyer’s email address. The invoice details the price and all costs related to the purchase. The buyer is obliged to check the correctness of the data before placing the order. The invoice is also sent to the buyer’s address together with the package.

DELIVERY

Delivery times

The delivery time for items that are in stock is 1-3 working days in Slovenia and we will do our best to dispatch orders the same day. For items that are not in stock and for delivery abroad, the delivery time is 5-10 working days.
These deadlines may be exceptionally extended due to force majeure, general unforeseen circumstances or circumstances on the part of the company providing postal services. For other products, the delivery deadline specified next to the product on the website applies. Each product from the website is available within a reasonable time.

Delivery cost

Delivery of the order is free within Slovenia.

Delivery information

The Merchant’s contractual partners for delivery of shipments are TINE EXPRESS and FEDEX. The Merchant reserves the right to choose another delivery service if this will enable the order to be fulfilled more efficiently.

Delivery problems

From the moment the ordered product is sent to the post office, the seller is not responsible for any physical damage, destruction or loss of the shipment, or for any missing contents or signs of opening. In these cases, the buyer must initiate a complaint procedure with TINE EXPRESS and FEDEX.

You can always ask us about the exact delivery time via email info@farzad.si

WITHDRAWAL FROM THE CONTRACT AND EFFECTS OF WITHDRAWAL

In the case of distance contracts, the consumer has the right to notify the company within 14 days by e-mail or any other communication channel that he/she withdraws from the contract, without having to state the reason for his/her decision. The consumer fills out the “Form for withdrawal from a distance contract” and submits it to info@farzad.si or by post to the address Prodaja in storitve Pars Caspic doo, Gornji trg 12, 1000 Ljubljana. The form can be found here . (insert link to the form for withdrawal from the contract)
The fourteen-day notice period begins the day after the day the items are received.

The Buyer must return the goods to the Seller no later than 14 days after the notification of withdrawal from the order. The Buyer must return the goods by mail to the following address:

Pars Caspian doo
Upper Square 12, 1000 Ljubljana

The buyer must return the item to the seller undamaged, in the original, undamaged packaging and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. In such a case, the buyer may file a claim for a refund.

When returning the goods, the consumer must also send the invoice for the goods and personal data and the transaction account to which he wants to receive the refund. The consumer must return the goods within 14 days from the date of the notification of withdrawal from the contract. The trader undertakes to make the refund no later than 14 days from the receipt of the returned goods.

When withdrawing from a contract where a promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s bank account, and the promotional code is returned to the user in the form of a new code. When withdrawing from a contract, a gift voucher is considered as a means of payment and is returned to the user as a gift voucher. Gift vouchers are not exchangeable for money.

Return cost

The only cost borne by the consumer in connection with withdrawal from the contract is the cost of returning the items by mail (which is charged according to the price list of the delivery service).

LIABILITY FOR ACTUAL ERRORS

The seller undertakes to deliver the goods to the consumer in accordance with the contract and is liable for material defects in its performance.

The actual error is:

1. if the thing does not have the properties necessary for its normal use or for trade;
2. if the thing does not have the properties necessary for the specific use for which the buyer is purchasing it, but which were known to the seller or should have been known to him;
3. if the thing does not have the properties and characteristics that were explicitly or tacitly agreed upon or prescribed;
4. if the seller has delivered an item that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the date on which the defect was discovered. The seller is not liable for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the item is deemed to have existed at the time of delivery if it appears within six months of delivery. The buyer is obliged to inform the seller of the defect and describe the defect in more detail, and to allow the seller to inspect the product. A complaint may be rejected if the buyer did not dispose of the product as stated in the product instructions. The right to assert a material defect in the item is regulated in more detail by the provisions of the Consumer Protection Act.

COPYRIGHT

All texts, graphics, photographs or other multimedia files, icons, audio and video recordings, logos, slogans, trade names and other content on the website www.perzijskepreproge.si are the exclusive property of the Merchant. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any content or otherwise dispose of the content in a manner contrary to these General Terms and Conditions and contrary to the law, except with the express written consent of the Merchant.

The compilation, editing and assembly of all content on this website are the sole property of the Merchant. It is prohibited to use or combine content that in any way disparages or discredits the Merchant and the Farzad brand or in any other way that could cause confusion or violate any applicable laws or regulations.

PRICES

All prices on the website are in EUR and include VAT. We reserve the right to change prices unless otherwise stated (example of promotions and special discounts). Prices are valid at the time of placing the order and have no predetermined validity. Prices are valid in the case of payment with the specified payment methods and in accordance with these General Terms and Conditions. The specified prices apply only to purchases on the website www.perzijskepreproge.si and may differ from prices at other points of sale. All prices on the website are product prices and do not include delivery costs.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or if the price of the product changes during the processing of the order, the Merchant will allow the buyer to withdraw from the purchase and will offer the buyer a mutually satisfactory solution.
The validity periods of the promotion, which may differ, are listed next to the individual promotional offer.

Discount code

A discount code or promotional code brings various benefits when purchasing through the website www.perzijskepreproge.si. You can find the active code on the front pages of advertising messages, in electronic messages or other media. The code brings various benefits, from various gifts to discounts. Any code is always time-limited and must be used within a limited specified period, otherwise it is invalid.

Using the discount code:

– Select the products you want to purchase and add them to your cart.
– At the checkout, enter the discount code in the “Coupon code” box and click the “Use coupon” button.
– Only one discount code can be used per purchase.

When you enter a discount code, the value of the discount code is automatically deducted from the price of your order, leaving the amount that still needs to be paid. Discounts are not cumulative.

LIMITATION OF LIABILITY

Unless otherwise specified in the General Terms and Conditions governing the sale of products and transactions carried out through the website, the Merchant does not provide any implicit or explicit assurances or guarantees that the content on the website www.tatttoocare.si will be free of deviations or errors.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that some information is incorrect. In this case, or if an individual product information changes during the processing of the order, the Merchant will allow the buyer to withdraw from the purchase and will offer the buyer a solution that will be mutually satisfactory. The Merchant does not assume liability for any indirect or direct damage that may arise from the use of this website without the user’s consent.

Please note that there may be certain orders that the Merchant cannot accept and may cancel. The Merchant reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some events may cause problems with the order, ensuring adequate quantities, correct pricing and product information, or problems with payment systems, so we may require additional verifications before accepting any order.

The Merchant may, without prior notice, immediately terminate the contract or revoke all or part of its rights and obligations under these General Terms and Conditions and immediately terminate access to the website by revoking the password and account identification issued to the user or guest and refusing to use the website www.perzijskepreproge.si in whole or in part if it determines an attempt at misuse or an attempt at damage by the user. Any termination of this contract shall not affect the rights and obligations (including without limitation, also for the payment of obligations) of the parties arising before the date of withdrawal or termination of the contract.

PERSONAL DATA PROTECTION AND PRIVACY POLICY

General

The Merchant undertakes to protect the confidentiality of personal data and the privacy of the online store users. The Merchant will use the collected personal data exclusively for the provision of the services it offers. The Merchant respects the confidentiality of personal data and the privacy of the online store users, and will therefore do everything necessary to protect them from any violations and abuses. The personal data of users is therefore one of the areas to which the Merchant pays extreme care and attention, as it is aware of the sensitive nature of this area.

The website operator will handle all personal data obtained in accordance with national and international regulations, as well as in accordance with the European General Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Data protection

The merchant uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders and payments. The purchase contract (order) is stored in electronic form on the provider’s server. The merchant will use personal data exclusively for the purposes of fulfilling the order and other things directly related to the order and the necessary communication to complete the order.

Use of personal data

The trader will use the following personal data exclusively for business purposes and for concluding distance contracts:

• first and last name;
• delivery addresses;
• company or name of legal entity (if the user is a legal entity);
• tax number of the legal entity (if the user is a legal entity);
• email address (username);
• password in encrypted form;
• contact telephone number;
• country of residence;
• other data that the user voluntarily enters into forms in the online store;

We are not responsible for the accuracy of the data entered by the user. All said data is stored on the www.perzijskepreproge.si server for 2 years from the date of purchase.

Statement on the protection of personal data and user privacy

In accordance with the regulations governing the protection of personal data, the Merchant is obliged to protect the personal data of the users of its online store. The Merchant will not, under any circumstances, without the express permission of the user, forward the personal or other data of the user to a third party or will not allow a third party to view the personal or other data of the user, unless requested to do so by state authorities, if such an obligation is stipulated by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and exercise of the legitimate interests of the Merchant.

Privacy Policy Implementation

All persons employed by the Merchant on a regular or part-time basis who have access to personal and other data of users are informed of the obligation to protect personal and other data and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of users of the online store. The obligation to protect personal and other data is valid for an unlimited period of time, even after the termination of the relationship with the Merchant.

Buyer’s consent to the General Terms and Conditions

By using the services on the website www.perzijskepreproge.si and by directly clicking on the box “I agree to the terms and conditions” before purchasing, the user undertakes to voluntarily, explicitly and unambiguously accept the General Terms and Conditions and to allow the processing of their personal data exclusively for the purposes of this order, in accordance with the General Terms and Conditions and with regulations in the field of consumer protection (also covered by the European General Data Protection Regulation 2016/679) and international codes for online and electronic commerce.

Customer consent to the use of their personal data for marketing purposes

By registering and/or placing an order on the website, the Buyer expressly agrees that the Seller may use the personal data obtained (name and surname, residential address, email address and any other data provided by the Buyer to the Provider for the purposes of fulfilling the contract – order), except for the purposes of negotiations for the conclusion of the contract or for the fulfillment of the contract – order, also for the purposes of direct marketing through all advertising channels used by the Seller and for the needs of direct marketing-related statistical and market analysis, marketing profiling and segmentation.

Each buyer must expressly consent to the provider’s direct marketing via email when registering and/or placing an order on the website by selecting “Sign me up for news”. Otherwise, the buyer will not receive direct marketing via email and will not be informed in advance about the provider’s online campaigns and other relevant content.

Each customer may revoke their consent to the processing of personal data (given either online or through another sales channel) at any time by sending an e-mail to: info@farzad.si or by clicking on the unsubscribe button within each marketing message.

The provider will take the buyer’s request into account and, no later than 15 days, consistently arrange the withdrawal of consent for the purpose of direct marketing through the relevant or all advertising channels and notify the buyer of this within a further five days. The buyer will not incur any costs in doing so.

COOKIES

The basis for the cookie notice is the amended Electronic Communications Act (Official Gazette No. 109/2012; ZEKom-1), which entered into force at the beginning of 2013 and brought new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on the user’s computer or mobile device. The merchant assigns each user a cookie for identification, shopping cart monitoring and traceability (so-called “cookie”) at the beginning of each use of the online store, which is stored in the server’s memory only for the duration of the visit to the online store and is deleted after one hour of inactivity.

What are cookies and why does a website need them?

A cookie is a small text file that is transferred to a user’s computer when they visit a website and usually contains:

• The name of the server from which the cookie was sent
• Cookie lifetime
• Value – usually a randomly generated unique number

A cookie itself does not contain or collect any information. However, if read by a server in conjunction with a web browser, it can help a website provide more user-friendly services – for example, by remembering previous purchases or user account information. Only the server that sent the cookie can read and use that cookie. On a trusted website, cookies can thus enrich the user experience.

What cookies do we use on the site and why?

We use exclusively cookies on our website that are permitted in accordance with the ZEKom-1 Act. Only cookies that are strictly necessary for the operation of this website are used. To record statistics on page visits, we use a system that only records a session cookie and does not track your further behavior on the website or in connection with other pages. By continuing to use this website and confirming your agreement to cookies, you agree to the use of cookies described below.

List of cookies collected by the online store:

USER RIGHTS REGARDING PERSONAL DATA PROTECTION

Right to access information

In accordance with the law, the Seller provides the user of the website www.perzijskepreproge.si with the right to obtain information about the possible processing of his personal data, as well as the right to access it and a copy upon his written request, free of charge.

Right to rectification

The Merchant, taking into account the purpose of the processing, enables the data subject to have inaccurate personal data concerning him/her supplemented or corrected.

Right to erasure

The merchant undertakes to enable the deletion and forgetting of users’ personal data. The request must be addressed with a proposal for the deletion of personal data.

Right to personal data portability

At the express written request of the user, the Merchant enables the transfer of their personal data elsewhere, if this is technically possible and complementary to the Merchant’s software.

Right to restriction of processing

The trader undertakes to grant the customer, to whom the personal data relates, the right to request restriction of processing when one of the cases in accordance with the European General Regulation 2016/679 applies.

Right to object

The trader acknowledges the right to object to the buyer, who is the data subject, having the right, on grounds relating to his or her particular situation, to object at any time to the processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the European General Regulation 2016/679.

The form for exercising these rights can be found here . (Here you need to insert a link that will lead to the form for exercising these rights… – to the form)

CONSENT AND CHILD PROTECTION

The online store merchant does not accept orders from anyone who knows or suspects based on reasonable grounds that a child is under the age of 16 without the express permission of the child’s parents or legal guardians. The online store merchant does not offer free access to products or services that are harmful to children.

If a child is under 16 years of age, such processing is lawful only if and to the extent that such consent is given or approved by a parent or guardian, therefore, in the cases referred to in the first paragraph, the Merchant reserves the right to request additional evidence and explanations from the buyer regarding the consent of the legal guardian or additional evidence that the buyer is over 16 years of age. In the event of failure to meet these requirements, the Merchant reserves the right to cancel the order and not conclude a sales contract.

The merchant will not accept any personal data concerning children without the express permission of parents or guardians, nor will it release data received from children to third parties other than parents or guardians.

Any communication aimed at children will be age-appropriate and will not exploit children’s trustworthiness, lack of experience or sense of loyalty.

DISPUTE RESOLUTION

Complaints

The trader complies with applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaints handling system. The trader has an effective complaints handling system in place and has a designated person with whom the user (buyer) can contact by phone or e-mail in case of problems. In case of problems, the user (buyer) can contact the following number for assistance: tel. no.: 059 191 410. The user (buyer) can submit a complaint to the e-mail address info@farzad.si. The complaint handling procedure is confidential.

The trader will confirm receipt of the complaint within five working days and inform the user (buyer) of how long it will take to process it and keep them informed about the progress of the procedure. The trader will make every effort to resolve any disputes amicably. If an amicable resolution of the dispute is not reached, the court with exclusive jurisdiction in Ljubljana shall have exclusive jurisdiction over all disputes between the trader and the user (buyer). The trader and the user (buyer) as participants in electronic commerce mutually recognize the validity of electronic messages in court.

Legal basis

These General Terms and Conditions and all disputes between the Merchant and the user (buyer) are governed by Slovenian substantive and procedural law, with the exception of rules of private international law that would indicate the application of any other law.

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.

Out-of-court settlement of consumer disputes

In accordance with legal norms, the Trader does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act.

A trader who, as a provider of goods and services, enables online shopping in the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers at the link below:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

The aforementioned regulation stems from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

The General Terms and Conditions enter into force on the date of the last change, which was made on March 6, 2018.

Farzad Gallery.